Telephony, omnichannel communication, agent workspace, outbound campaigns, quality monitoring, AI and analytics — brought together in one KOIR FLEX ecosystem.
From agent workspaces and omnichannel conversations to outbound campaigns, quality management and analytics.
A modern agent workspace with call controls, customer insights and CRM integration.
Discover more →Real-time visibility into agents, queues, statuses and Contact Center performance.
Discover more →Outbound campaigns, automated calling, callbacks and campaign outcome management.
Discover more →One agent interface for WhatsApp, Telegram, Instagram and other digital channels.
Discover more →Voice bots, AI agents, speech recognition and automated voice self-service.
Discover more →Call recordings, agent evaluations, quality scorecards and performance monitoring.
Discover more →Real-time and historical reports, KPIs, service levels and wallboard analytics.
Discover more →Integrations with CRM, ERP, APIs, databases and external business platforms.
Discover more →Combining telephony and CRM in one intuitive interface, CTI PLUS helps agents work faster with fewer repetitive actions.
Give agents one workspace for conversations across WhatsApp, Telegram, Instagram and other messaging platforms.
AI agents, voice bots, ASR, transcription and smart IVR help automate routine interactions and workflows.
Connect KOIR FLEX to CRM, ERP, 3CX, databases, SMS providers and other enterprise systems.
Explore integrations →Every project starts with understanding your business, and our support continues after implementation.
We learn how your processes work and what your business needs.
We align on functional and technical requirements.
We present the right solution and relevant use cases.
We finalise the architecture and implementation plan.
We deploy, integrate and test the system.
We provide ongoing technical support.
Contact Center, AI, 3CX, CRM, automation and the latest from KOIR FLEX.
How AI changes the agent experience, IVR, quality monitoring and customer interactions.
Read article →Why one shared workspace for social messaging channels makes a difference for agents.
Read article →A look at meaningful quality metrics in a modern Contact Center.
Read article →We will review your infrastructure and requirements, then propose the right KOIR FLEX solution.
