Comply with the requirements and expectations of customers: provide the best choice for customers to channel interaction, maximally take into account the contextof each interaction and to ensure maximum availability of services to the customer.
Minimize operating costs: make good use of the agents staffed time, automate routine tasks, provide the necessary information to employees.
We deploy professional solutions based on 3CX Phone System, Avaya, Cisco, Yeastar and more other. We develop strategies for your business. We build professional contact centers
How do you greet the customers, when they call to your company? Static IVR is based on a voice menu where customer...
Our new "CTI Desktop" application adds a lot of new features. With a responsive, user-friendly user interface, modeled on modern...
We offer a system of automatic outbound dialing, which enables the development of static and dynamic outbound campaigns using...
Using our Callback solution you will easily reduce abandoned calls count, decrease busy channels and make you agents more...
What suggest to the client, while he waits for the agent in the queue? Our solution is intelligent queue processing and efficient...
Let's make your contact center more easy and flexible. The most basic definition of a unified desktop is the integration of the CRM...
A powerful reporting system for real-time data, allows you to fully control the operation of the entire contact center, monitor the availability of resources...
We provide a system which allows you to get reports based on all the connected media channels. Unified communications allow to display...
Common contact center indicators can be displayed on large monitors. Wallboard will provide timely and useful information about call flow...
"KOIR FLEX" is a friendly team of developers and engineers, managers and consultants. We are a community of enthusiasts who are ready to provide services in various fields of information technology and work in different parts of the world. We provide an opportunity to get not only skills, but also the ability to use them as useful as possible. We keep growing all the time.
We offer products from both well-known vendors and in-house applications developed by our company, which have proven themselves perfectly. Our main partner is "3CX Phone System". So our products easily integrate with 3CX solutions and totally complete it.
Just contact us over email, phone or messengers. Tell us your needs. Our experts will contact you in 30 minutes and suggest all possible methods to completely achieve all goals and aims. We'll prepare technical tasks and requirements. Provide consulting about modern possibilities. And finally demonstrate how your product will looks like.
An individual approach to a client is our special technology, where prices, service and time are built around you. We try to find a special solution for any of your tasks, in order to fulfill any of your wishes, focusing both on the price framework and on the terms that are preferable for you. The aim of our employees is to provide you with reliability and emotional comfort both during service and during operation. We provide a complete solution to all your questions and problems and look forward to long-term cooperation.
Our company provides an individual approach to each client. What is this? The price and delivery time will vary depending on the preferences and capabilities of our customers. We always take into account the requirements of customers and develop individual projects. The prices of work are formed on the basis of many factors. We also think about the characteristics of both an individual client and the business as a whole. We are sure that an individual approach to a client, your requirements, wishes and business specifics is an important component of quality service. An individual approach to a client is our special technology, where prices, service and time are built around you. We try to find a special solution for any of your tasks, in order to fulfill any of your wishes, focusing both on the price framework and on the terms that are preferable for you. The task of our employees is to provide you with reliability and emotional comfort both during service and during operation. We provide a complete solution to all your questions and problems and look forward to long-term cooperation.
If you run into a problem with the product we offer technical support (24/7 or 8/5) which include troubleshooting and problems resolution. We also offer annual support which cover regular maintenance, technical and marketing consulting, software and database backup. In case of regular support all new installed products will be include to existing contract automatically.
Let’s discuss about your project. Just contact us over email, phone or messengers. Tell us your needs. Our experts will contact you in 30 minutes and suggest all possible methods to completely achieve all goals and aims. We'll prepare technical tasks and requirements. Provide consulting about modern possibilities. And finally demonstrate how your product will looks like.
